Tag Archives: human rights

BOYCOTT BROADWAY/COMMERCIAL SHOPPER’S DRUG MART (***owner*** Dan Kooner)

To illustrate my point, I would like you to first watch this hilarious ad from The Onion  (note: close your eyes during the “Alternatives to taking Despondex” bit unless you want to feel like crap :amazed: ):

Now, this general societal necessity, to be completely despondent, has two sides.  This hilarious parody shows us one side.  In my call to boycott Mr. Dan “I wasn’t smart enough to get into med school so I’m going to abuse every little bit of authority I can muster to make myself feel really important and look really busy and professional when all I do is make a lot of money and watch other less wealthy people with the same degree count pills, making sure I am wearing a business suit while they have to wear uniforms and name tags” Kooner, I would like to address the other side of despondency: the expectation to show no sign of being upset either.

As readers know, or may know by reading this post from last winter, I was “banned” from, what exactly is the word for it, “cashing in”?, like as in a lottery ticket?  :nohope: – any prescriptions at this Shopper’s Drug Mart location, because a certain pharmacist, who is incredibly professional in wearing a name-tag that only displays the title “Ritz” (joke?  no)  was upset at my general physician’s inability to perform simple mathematical operations while dispensing codeine.  This was pre-surgery, I was in much pain, I asked her to please fix the problem, and this was way above her job specifications apparently.  So much so that she felt the need to chase me out of the store after I politely asked her if she would prefer that I take my mathematically indecipherable prespriptions to a different location.  I had teared up as I was in much pain and just wanted the damn pills andI was incredibly frustrated, but did not demonstrate nearly as much emotion as I did last week.

I am now no longer to enter Dan Kooner’s Store (like most narcissists of substandard intelligence, he likes to emphasize facts that make him seem oh soooo important, such as the fact that he is not only the head pharmacist but the owner of the store! Congratu-effing-lations, Danny).

You see, here in Canada, Canada Post locations are quite annoyingly located inside Shopper’s Drug Mart pharmacies (think waiting in line for 45 minutes at to send a package in the Christmas/Holiday Season with that bizarre track of creepy Christmas songs like “Santa Baby” and “I saw Mommy Kissing Santa Claus” on loop).  Mr. Kooner’s pharmacy has been located closest to both of my Vancouver addresses, having lived here about a year and a half ago now, thus, any package or registered envelope that is sent to me via the governmental postal service rather than a private one arrives at his store, for me to go pick it up, which usually involves waiting in line for about twenty minutes and very disturbingly, watching the in-store postal employees humming along to the non-Chrismas soundtrack, featuring old Britney Spears and N-Sync hits.  Commercial/Broadway Station, where the Expo and Millenium train lines meet, forming a transfer point, is the busiest transit hub in Canada now (That’s right Toronto, :fuck: hehe, just razzing you, Toronto rocks, aside from the weather).

As you also know, after having them stolen and used extensively, as I am one of those people that stupidly forgets to remove the initial post-it note on the back of a new debit or credit card, with its pin-number scribbled down on it, and shoves it somewhere in my wallet instead of ripping it into twenty pieces – I was completely unable to access any of my own money for about two weeks.  Then, finally, the magical plastic square that would let me buy food and cigarettes arrived in the mail.  Logically, a document needed to be faxed back to the credit union in Manitoba (as I refuse to take an account out at a colonialist Canadian bank – indeed, the number of ScotiaBanks in Peru far outnumbered the number of locations in any neighbourhood I had ever lived in) where my small sum of eating/smoking money is “held” verifying that I had received it (verified with my signature).  Since I had also received notice that there was some kind of package for me to pick up at Dan Kooner’s Shopper’s Drug Mart Franchise Store (postal outlet) I figured I would go there and simultaneously have them fax the document, explaining that I would be able to pay the $2.88 to send one page plus a cover sheet three provinces over.

There was much confusion followed by much reluctance.  The postal worker, who has worked there as long as I have lived here, could hardly believe my request.  I explained that I would be able to pay “$.2.88″ after she had sent the fax, as I had upwards of “$1000.00″ in my savings account on the debit card that needed authorization.

“You have thousands of dollars then you pay me now!”

“I did not say thousands. You see, the card has to be activated, first, by you faxing this piece of paper to my bank so they can verify that I have received it.  I had my previous one stolen, and my rent money was stolen.”

After many eye-rolls – many, along with huffage – the worker sent the fax.  After a few minutes, I tried to pay the $2.88.

CARD NOT AUTHORIZE!!!”

“Alright, may I borrow your phone for a minute to call the bank and ensure that they have received the document, and that in case ___ _____, who I have been dealing with, is on her lunch break or something, this can be dealt with in a timely manner?”

You go outside, you use payphone, you put your card in it!”

“You see, unfortunately my card hasn’t been authorized yet, so that would not work.”

My patience was running short.

“Look, I haven’t had much food to eat over the past two weeks since I’ve been waiting for this to arrive from Manitoba, please, just let me use the phone for thirty seconds.  I’m sure this store has a long-distance plan.”

“You go talk to the pharmacy.  Next.

Wow, the common sense was starting to overwhelm me.  I took the documents to the pharmacy and asked if I could make the phone call.  Mr. Dan Kooner must have a soft spot for attractive young Asian woman as all pharmacists’ assistants there fit the bill.  So do I, it’s allll good.  One of these lovely ladies was mid-dial when Dan Kooner, himself, interrupted her attempt to help me, after I briefly explained the situation.  He quickly hung up the phone, typed my name into the pharmacist’s records on the computer terminal (violating the Freedom and Protection of Information Act, hm).  His expression turned to one of incredible concern, as if the store had just received a bomb-threat.

“You’ve been banned from here!!!”

“Yes, I believe Ritz, disallowed me from cashing in my prescriptions here after accusing my physician of being unable to account <he nodded as if this made more sense than anything he had heard all day>, but this is where I pick up my mail, and no one told me anything about not being allowed in the store, at all.  Doesn’t your store have a long distance plan?? And by the way, I now go to Maggie’s Pharmacy across the way where they charge me about $5.00 less in dispensing fees!

“Why don’t you go there then??”

“I pick up my mail here.”

“So what do you want??!”

Look, Mr. Kooner, I haven’t access to funds for two weeks.  I’m getting emotional.  I know you don’t like when that happens.  Can you please just make the phone call?”

Man, part of the training when choosing to work here must involve extensive practice at huffing and puffing and threatening to blow people’s houses down (quite literally!  Maybe something like a LaMaze class, but one where they instill the fear of the Goddeses into you) – he sent me back to the post-office, as the phone call had taken even less than thirty seconds, his tone of voice exceedingly condescending.

I could no longer hold in my sociological, feminist rage.   “Hey everyone!!!  You better not cry in front of that man!  That is, if you have any humanity!  Where the FUCK does someone have to go to be treated like a goddamn human being these days?!?!?  Especially if you’re a WOMAN!”

I returned to wait in line to pay the $2.88.  While the same post office worker I had dealt with previously was standing around swaying to Britney on the overhead, I struck up a conversation.

“I just have to ask you.  I worked retail for five years, but this was about ten years ago.  If a young woman who had not had money for food for two weeks had asked for me to make a phone call to help her out I would have immediately helped her out.  What has changed?”

No response.

I started to tear up.  This was getting disillusioning even for me, being quite used to being treated somewhat subhuman because of the “bipolar” stamp on my forehead, and my tendency to respond to situations in the manner explored in the Despondex commercial.  I usually make very pleasant small-talk with retail workers, which they seem to appreciate very much – hell, I would have! – and there is often laughing on both sides, or at least big smiles.  It seems like this will soon be a thing of this past, Despondex, or not.  The policemen in the heads of minimum-wage workers are reaching a “red alert” level.  I don’t get it.

“Do you know that I have been domestically abused this summer, stuck with an apartment that costs $1500 per month without anything but volatile contract-based employment, and now I have had a great amount of money taken from me, and not been able to eat, never mind sleep or find the energy to go for a walk for two weeks?  Would you not be tearing up a little like I am right now if you were in my shoes?  Would you not appreciate to be treated like a human being?”

“I would go see counsellor.”  Her face was absolutely devoid of any expression at all.

Ha HA!!!  Did you hear that everyone?  She would see a counsellor.”

She had avoided eye-contact throughout the transaction.  The rest of the folks in line were starting to get riled up as well.

“You aren’t willing to show a little humanity to a fellow woman going through a bit of a crisis?”

“I would go see counsellor.”

I thought about explaining how much money that would cost, but decided it was a lost cause.  Then, Dan Kooner approached me and asked me to leave.

“She swore at one of my employees!”

Actually, I swore at the state of the human race, but trying to explain this to Dan would only involve more horribly confused expressions on his part, so I laid off.

“Really?  You don’t want your $2.88?”

“No, please leave, now.”

I left half-crying-half-laughing my ass off.  Rather than make a free long distance phone call to start, Danny and these amazing drones he manages to hire lost themselves some profit!!!!

I followed Mr. Kooner’s original instructions and went across the street to Maggie’s Pharmacy.  I explained what happened, tearfully, and as usual, they could hardly believe the treatment that people receive at Shopper’s Drug Mart, Broadway/Commercial Station, “Property of Dan Kooner”.  They immediately made another call to make sure all was fine in Manitoba, and offered me a glass of water and a seat.  I let my nerves sizzle for a second before moving on to buy sweet, sweet cigarettes, an energy bar, and a bottle of juice.

To summarize, at this Shopper’s Drug Mart location you will not only be treated with an absolute lack of humanity, but you will also pay much, much, more for your medications.  This seems counterintuitive – like a smaller, family-run pharmacy like Maggie’s Pharmacy, a true gem, would have to charge higher fees, but not so.  They have fewer employees, pay them well and let them know what their job expectations are, and thus, being treated like humans themselves – Maggie is constantly hugging her staff, the place really is one of those last family, or rather, single woman-led businesses, that gives one a little lift when having to pick up meds – never fun – and no matter what those meds are, from an antipsychotic to a strong painkiller to methadone – you will be treated with equal respect to everyone else in the retail outlet.

An increasing rarity – and if more people demanded treatment like you’re guaranteed at Maggie’s, folks like Dan Kooner would have to take their disgusting attitudes, which have obviously infected his employees, and stick ‘em where the sun don’t shine!

Thus, I ask you to stop dealing with the disrespect, stigma, and human rights violations that take place at Shopper’s Drug Mart, Commercial/Broadway Station, and walk across the street to Maggie’s, where you will save a considerable amount of money, and stress.  Make sense?  I think so.  I think you do to :D

I don’t quite know what “Twitter” *is*, but…

Scarsarestories (under this name) is now on “Twitter”!

I don’t know what Twitter is for exactly, I absolutely cannot stand that “tweet” has become a very oft-used verb, but apparently it can be a good way to get the word out.

I am “following” one other blog from the “health section” – by far the only one that looked like anything critical, “Grey Thinking”.  I haven’t had a chance to peruse it yet.

The image I posted the other day is the icon, i.e.:

Got something to say about pharma or health care?

Get your words out here, and they may even be included in a book :D

Titicut Follies: Full Length Documentary

The famed, banned documentary, captures everyday life in a mental institution in 1967, and showed the world the violence and abusive treatment that inmates were subject to for the first time.  This film is a must-see for anyone who is interested in psychiatry.  It should be a must-see for everyone.  I can’t see many people disagreeing with the fact that the horrors captured on film here are human rights abuses of the highest order.  What struck me when I first watched it, aside from the horror, was that the patients make a hell of a lot more sense than the doctors, even those who are markedly “psychotic”.

I got my hands on an “underground copy”.  Here it is in full for your enjoyment.  Perfect for a Saturday movie night :)

One of These Things Just Does Not Belong…hilarious e-mails post-eviction notice

It was obvious from the beginning of my tenancy at 1%#@ E. 10th Ave. here in Vancouver, BC, that I was not…”appreciated”…by the house’s other tenants who lived in suites above.  The first incident occurred a mere few weeks after I had arrived and the interior decorators living above me asked if I would like to join them for a kind of potluck dinner, and told me I could invite friends if I would like.  I gladly accepted their invitation, and as I had just finished moving in and had not gotten a paycheque yet, so I used the few groceries I had in my fridge to make a stir-fry with rice.  At least my food was enjoyed, but my presence was not.  When I was offered a beer by S., the blonde one that wasn’t always a complete asshole – actually, at one point she invited me to come camping with them and to the beach and it seemed like a friendship might be forming, but we all know how much luck I have in friendships with women – I asked if I should run down the street to pick up another six, and K. retorted, “Well how many are you planning on drinking?!”  This should have been a warning.  Yet I just let it slide, and ran back downstairs to check on my meal, and invite one friend (a woman!)

My tofu/basil stir-fry with Korean BBQ sauce was a hit, even with their boyfriends who had never eaten tofu before.  My friend didn’t show up until the rest of us were almost done eating, but there was a ridiculous amount of food left.  I introduced her to the decorators, they said a typically slightly removed, not-quite-caring, “hello”, and she went for the food.  We caught up for a few minutes and tried to initiate more conversation with the group, but they suddenly disappeared inside their suite.  So we sat there, an early summer evening in July, chatting and chowing down until Sarah emerged from the suite.

“Are you guys planning on, like, sitting out here or something?”

“Uhhh…yeah I guess so, Marina* just got here.  We’re just going to finish eating.”

“Well, actually, this area is, like, sort of our private front porch and we don’t feel comfortable with that.”  Indeed, our two 120 lb. frames must have been quite threatening, who would have felt comfortable with us sitting on their porch for a bit?  And who knows what we had been talking about…might have been something crrrrraaazy!

“Oh, okay.  Well, we can move to my back porch.”

“Yeah, you should do that.”

Although S. would come talk to me a few days later while I was reading in the backyard to attempt something of an apology, blaming K.’s idiosyncrasies in terms of “privacy”, I never had a conversation with either of them again.  They would smile at me if they were sitting on their “private front porch” (I did see that patio set at IKEA and it cost a whole $129, so I could understand their overwhelming desire to keep it very, very “private”;) and I walked out the front gate, but never said hello or invited me to join them.  I started using the back gate.

Then, the heat wave brought the “shit volcano”.  Seriously, my poorly installed toilet erupted all over the bathroom, ruining several towels and mats with backed up sewage.  I called the landlord (“C”, his wife will be referred to as “N”;) and it took him a week to bring and install a new toilet – at that point “the bucket” that had acted as a temporary replacement was getting quite full, and employees at the Starbucks down the street were growing tired of letting me use their washroom without buying any of their $5 coffee drinks.  He installed it in about two minutes – wow, the skill!  (It would leak for the remaining duration of my tenancy)  As for the disgusting, shit-filled, old toilet?

“I’m just going to leave this on your back porch for a day or two, I’ll be back to pick it up.”

And so the disgusting prop sat on my back patio – I can’t imagine what would have happened if a toilet appeared on the “private front porch”! – for the duration of the summer, rendering my patio/porch unusable due to odor and insects.  Finally Alaryyk picked it up and hurled it over the fence and into the back lane.  Call me paranoid, but I don’t think a dirty toilet would have been left on the private front porch, especially not with the flirting I observed Sarah doing with the nasty, 300 lb. slumlord, while wearing an old pair of jeans cut off and turned into a skirt (i.e. ass-visibility was a factor) and a midriff revealing black tank top with hot pink bra straps intentionally pulled away from the tank top’s straps for full effect.

So, no, I did not fit in.  The tenants in the suite above theirs were younger and played in a band.  They loudly rehearsed their music into the night, but young guys in a band living above you?  Can you say “hook-up”??  I didn’t see much of them either, although they did mutter a polite “hello” when they saw me in the backyard, lying in the sun and reading.  One even asked what I was reading once, but when I tried to explain what it was about his face grew blank – it was definitely above his reading level, and he scurried away.

Long story short, with the help of Sarah and Kari, interior decorators, the 300 lb. landlord and his clown-make-up wearing wife managed to come up with a bunch of ridiculous reasons to evict me, and the eviction notice was welcome, although moving would be somewhat stressful and expensive, it would be far less stressful than continuing to live at the address where Kari and Sarah had begun to create complete fictions about my and Alaryyk’s conduct, and started stomping around much more loudly in their Manolo Blahnik’s (always worn indoors, I won’t rant on about how much this boggles my mind) as soon as they heard us arrive home.  Really lovely women, and if I ever had an interior to decorate, I would…

Do it myself.

Here is the series of e-mails that ensued:

November 8, 2009


Scars,

Early last evening, we received a telephone call from the tenants of the house, advising that your partner, Alayyrk, threatened them and questioned them on issues not of any concern to him.  In particular, he was questioning why they don’t leave their lights on, what times during the day they are home, why they don’t put their blinds up, etc.  Furthermore, he made threats towards the landlords, questioning who the landlords think they are, questioning why we come onto the property, etc.  He went as far as to say that C. is not the landlord of the property.

This is not the first time that Alaryyk has threatened and verbally abused the other tenants of the house.  Nor is it the first time that he has questioned who the landlords are and the rights the landlords have to the property.

Later on in the evening, the tenants from the top floor called the police as someone was trying to break into their place from the back upstairs.  When the police attended, they questioned Alaryyk, who gave a different name to the police.  Furthermore, Alaryyk was ranting and raving about the Tenancy Act and how he has the right to be there.  As far as we are concerned, Alaryyk is not a tenant of our property.  He is not the one we signed the lease with nor did we approve for him to be a tenant of our property as per the lease signed by you and us.

Not only has Alaryyk been verbally threatening and verbally abusive to the other tenants of the property, he has also in writing stated that “he is taking over the security of this place”.  Again, he is not a tenant of our property, therefore has no rights on that property other than being your guest.

Furthermore, when the police attended, Alaryyk was in the process of lighting a fire in the backyard.  This is putting the landlord’s property at significant risk.  And we understand that this is not the first time that a fire was allowed by you to be set up in the backyard.

Once again, the motorcycle was parked on the property when yesterday morning you were advised that there is to be no parking of the motorcycle on the property.

You have allowed the safety and security of the other tenants in the home to be interfered with and unreasonably disturbed by your partner.  This not acceptable.  You have also allowed the quiet enjoyment, security and safety of the other tenants to be jeopardized.  This is not acceptable.


Please consider this your written warning.


C. and N. E.
***
Hi Nandia,

Several sketchy characters have been letting themselves into our backyard during the day – outside my bedroom window we found evidence of crack use.  My boyfriend was over and someone was on the third floor balcony, [other tenant on third floor] was trying to make an emergency call but he managed to chase them out first.  I’m wondering if we can make the backyard less accessible by putting some kind of lock on the back gate.  I also have a problem with my dryer and black mould growing in the bathroom – can you pass this information on to C.?  My cell phone SIM card was erased and I don’t have his number anymore!
Thanks so much,
Scars
***
What time will you be home tonight so C. can come by?
***
Is there any chance he could come by tomorrow instead?  I have a seminar tonight and I won’t be getting home until at least 10:30pm.
Let me know, thanks!
Scars
***
Please call me as soon as possible at 225-3519*.
N.
***
Just left a message – can you try to call me back before 1:30 when I have to teach?  I should get C’s number again as well!  I’m also going to be having a security system installed in my suite by the end of the week.

Thanks again
Scars
***
He may not be able to come by tonight.  But tomorrow night for sure.  He just doesn’t know what time.
N.
***
Okay – I haven’t had clean laundry for a while so if it isn’t convenient for him to come could someone please come to look at the dryer asap?

Thanks!
Scars
***
Scars,

Access to the suite will be required on Monday, November 9 anywhere between 12:00pm – 9:00pm to allow the repairman to take a look at the washing machine.  The repairman will be confirming a time on Monday morning.  You will be called and advised of the approximate time he is able to come and take a look at the washing machine to repair.

I will be leaving the cheque for the BC Hydro bill you wrote yesterday in your mailbox.  Please write a new cheque as this one is made out to your name.  Please leave the cheque in the mailbox by 5:00pm Friday, November 6 for pick-up.
C. and N. E.
***
Hi C. and N.,

Thank-you for your consideration in letting me have a quiet weekend to get caught up with my studies – crunch time as the semester comes to an end!
I’m sorry I wrote my name on the cheque – I was obviously quite shaken and not thinking straight [I wrote said cheque minutes after C. yanked the closet door to the laundry off with his bare hands, as mentioned in earlier posts].  I will ensure a new cheque addressed to you is left in the mailbox this afternoon.  Please see that the other one is destroyed before it is thrown out.
Thank-you very much,

Scars

***
Hi again,

My lawyer has also advised me that I have the right to have someone of choice on the premises when the landlord and repairs person enter on November 9th.  This will most likely be my partner, Alaryyk, as I have to teach from 12:30-4:30 on that date, while his schedule is much more flexible than mine as he is a year ahead of me and completing his M.A. Thesis while also doing independent contracting work.
Cheers,
Scars
***
Scars,

Parking of motorcycles is not permitted on the property.  Parking is allowed in the back (on the other side of the back gate) and in the front of the house.

Please do not allow the motorcycle seen yesterday and Wednesday evening to park in the back yard.

Thanks.
C. and N.

***
Hi again,

This will not happen again, although having more access to my parking spot would help out a lot, now that I have many new friends who drive!  Could we set this up?
All Best,
Scars
***
(no response)
***
Nov. 23 (two weeks later)
Scars,

Can you please call C.  He’s left you a couple of messages.  He
needs to make arrangements to come back and change the lock on the
firebox.

Also, we’ve noticed that not only is the motorcycle still parked under
the deck, it is now facing the other direction.  Meaning that someone
has moved the bike.  If this is the case, and you know have access to
the keys of the motorcycle, please have it removed from under the deck
and ensure that it is not parked there again.  Your cooperation in
this matter would be greatly appreciated.

Thank you
N.

***
Hi N.,

I’ve been really sick and haven’t looked at my e-mails for a few days.  Alaryyk is in the process of finding an alternate place to park his bike.  A question though – is there any way that I can have access to my parking spot (a trailer is parked there)?  And my cell phone has been dead for a few days and I can’t find the charger.  I’ll start checking my e-mail regularly again, so please communicate with me via e-mail for now.

Thanks,
Scars

***
Scars,

With regards to parking, the parking in the back is for tenants only -
not visitors.  As you did not have a vehicle at the time of rental,
you were not assigned a parking spot.  Parking for you is only
available on the street on 10th avenue.  You may apply for a permit at
the City as a resident of the block and park right in front of the
house if you so wish.

Also, there have been some items thrown away in the trailer in the
back.  A couple of things in this regard.  First of all, the items
that were thrown away (fire pit, clay pot, garden hose, etc.) do not
belong to you and should not have been discarded  by you or any of
your guests.  Please have them  removed from the trailer and returned
to their proper place and owners.  And I think an apology to the
owners of those items is warranted.  Please do not use or allow your
guests to use items that do not belong to you.  Secondly, that trailer
is not to be used for dumping of any items whatsoever.  It is not for
your use.  If there have been items placed there for trash, they need
to be removed and discarded by you.

Furthermore, when C. was at the suite to repair the damage from the
washing machine and to reconnect the smoke detector that you had
disconnected, he noticed that the phone line for the sprinkler system
had been disconnected.  Those wires are for the central fire system
for the entire house.  You or your guests have tampered with a
security system put in place for the protection of all those residing
in the home.  This is a safety concern for all of the tenants as well
as for the property.  Please advise when C. can come by to
reconnect the tampered wires to the sprinkler system and ensure that
the central fire alarm is properly functioning.

Your attention and cooperation in these matters would be greatly
appreciated.

N.

***
Hi N.,

Don’t worry about Alaryyk parking his motorcycle here – he has been able to get an underground parking spot at his Mom’s apartment downtown where he is living primarily until he purchases a new condo.
However, the upstairs tenants constantly have guests parking in the spots out back, and I remember before I moved in and C. was showing me the suite, he showed me the spot and I told him that I didn’t drive.  But then he told me that I might still want to use it in case I had guests that had vehicles (as I did when my family was visiting)…So I don’t quite understand why this rule only applies to me now, unless you were unaware that other tenants’ guests are almost always parked out back overnight.  It’s kind of unfortunate because I do have several friends from school now that drive cars, although if this is non-guest parking we can do the city hall thing.

I had no idea that the fire system had been tampered with, and neither Alaryyk nor any of my other recent guests know anything about it – they didn’t even realize what the box was for – I don’t know if this happened accidentally or what, but I apologize!  Perhaps it somehow came loose when I hung an embroidered collage from there to hide the box.  I removed it when C. came and explained what the box was for and showed me how the sprinkler system is hooked up behind the mirrors on the far side of the apartment.  I can’t think of any other way that it could have been tampered with.

I will make sure that those items are removed from the trailer (a box, the fire pit, hose …I will check to see what else).  One item that was rather hastily thrown into the back lane by a different guest at the end of the summer was the damaged, dirty toilet that was left sitting on my patio all summer long – it had started to attract yellow jackets/wasps.  I think it was just placed next to the garbage bins, but I’ll take a look at that too.

To note – I will be taking out a new chequing account at a local credit union over the next week and closing my old one in Winnipeg, so I will have to provide you with new post-dated cheques before December 15 – I will let you know as soon as I’ve completed this so that I can put a stack of new cheques in the mailbox for you, or mail them to your house, whatever is more convenient.

Thanks N., please tell me if any other issues arise so that I can take care of them right away…as the semester comes to a close I will have more time to keep a close eye on what is going on out back!

Scars

***
Hi N.,

Could you advise the other tenants to make sure they place all garbage bags *inside* the garbage disposal bin?  Several bags were left on the ground next to the bin and an an animal got into them, leaving a disgusting, smelly mess.
I was also unable to dig the garden hose out of the trailer because it is now buried by many other items that were dumped in there (not by me!)

Thanks,
Scars

***
Hi N.,

There have been non-tenant cars parked in the tenant parking spots all weekend long.  Should they be towed?

Just wondering,
Scars

***
No they should not.
N.
***
May I please have my right to a parking spot then?
***
Hi N.,

1. May I please have access to my parking spot, as the other tenants have access to theirs?
2. May you please ask the second floor tenants to stop using the front yard as a disposal for beer bottles and cans?  I think it really detracts from the attractiveness of this property.
3. A used mattress has been discarded next to the garbage bins.  Will this be taken away by a garbage truck, or does the person responsible need to take it to the dump?
4. The key to the storage locker has been changed.  May I have a new key?  I have some old boxes of books that I would love to store in there rather than using my bedroom closet.
5. May you scan and e-mail me a copy of my lease?  I require it for income/expenses purposes when taking out my new bank accounts.

Thanks so much,
Scars

***
EVICTION NOTICE SERVED!  …Later that day, December 1st.  I guess my demands were just WAAAAAY too unreasonable…
***
Hi N.,

As I stated in one of my previous e-mails, I have closed my Manitoba bank account and taken out an account at VanCity.  I opened the account on Dec. 1st and was told that my cheques would be ready to pick up in 10 business days.  Thus, please let me know how I can provide you with a valid cheque before the 15th (in my mailbox, mailed to you, etc.)

Since this will probably be the last of our correspondence, I would like to express how unprofessionally and immaturely I feel the situation regarding my tenancy was handled.  When people live together in a house, there are bound to be disagreements, noise complaints, etc.  In this specific case, my partner had a serious mental health crisis.  Kicking me out of my (temporary) home because of the proxy effects turns my stomach, and is a blatant example of an abuse of human rights.  Had one of the other tenants in this house been in a similar situation, I indeed would have felt afraid, but sitting down and talking about what was going on rather than taking punitive measures would have set my mind and soul at ease much more than plotting to have said person removed from the home without ever openly discussing the circumstances at hand.

The fact that the Vancouver Police had to be brought in to hold your husband back when he spent an hour banging on my doors and windows to deliver the eviction notice is absurd, when the document could have been placed in my mailbox, as outlined under the Tenancies Act (after he entered the suite without any notice previously, ripped a closet door off the wall with his bare hands, and mocked me for being ill and busy – are these intimidation tactics usually successful with young women living alone?).  I could dispute almost every item on the list of “violations” attached, some of them being simply outrageous in their untruthfulness.

I guess people just differ in their approach to such personal upheavals, which inevitably occur during our lives.  I have had many a neighbour dealing with one type of struggle or another (including in this house) that has manifested itself in disturbing noise, a degree of fear, etc.  I would never seek to put said individuals, essentially, “out on the street”, because their hard times are having a slightly negative effect on my enjoyment of my living space.  I believe in open communication between all parties concerned in order to resolve such instances, but I guess that’s just me.

Furthermore, the accusations that I was somehow blocking access to the hydro meter to avoid paying my bill (I have never known, and still do no know the location of this meter…;), which would have qualified me for a 10-day eviction notice under the Act, makes me suspicious that this suite is simply being conveniently cleared out so that it can be rented out for a large profit during the Olympics.

Enjoy the holiday season in your comfortable home,
Scars

***
Scars,

I understand that the Vancouver Police Department needed to attend to
the house last night due to the loud music coming from your suite.  It
would be appreciated if you would adhere to the 11:00p.m. quiet time
to respect the neighbours.

Also, please respect the contract that you signed and do not smoke or
allow smoking in the suite.

As for the Terasen Gas bill, please advise when you are available
after 5:00p.m. to review the invoice with us.

Tomorrow is the 15th and the rent is due.  We have not heard from you
that you have a cheque ready for us to pick up.  Please advise if you
do not have a cheque so that arrangements can be made for us to come
and pick up cash by the end of the day tomorrow.

N.

***
Hi N.,

Indeed, the police were phoned because I was listening to quiet music and I didn’t realize that it was after by-law hours.  A quick knock on my door could have resolved the situation – I am recovering from surgery last Thursday and was lying on the couch – I have absolute respect for these time guidelines, and the police seemed rather peeved that they had to intervene, when they expected to arrive to find an out of control party going on, and simply found me, and they could not hear the music from outside.  I had no intention of causing anyone distress.

I am not available after 5pm today – I am looking at other apartments with my real estate agent.  My cheques from VanCity have not arrived yet, and my daily withdrawal limit is $100, so the cheques will arrive within the next day or two – I will write you a cheque for the gas bill + rent and let you know when it is ready.  Otherwise it will take 12 days to withdraw the cash.  Don’t worry, I have plenty of money, but this method would be a waste of all of our time – right?  Can I let you know when the cheque is in the mailbox as previously requested by you?  No need to go over the gas bill, I would just like a copy of the receipt please.

There is no smoking going on in the suite – the alarm has been triggered when cooking using the oven, and burning incense.  I guess it is quite sensitive.

Please let me know if you agree that this is sensible and satisfactory,
Scars

***
Scars,

There were many quick knocks as you refer at your door the other night,
including from my husband Chris.  There was absolutely no response and
the music was blasting – not quiet as you again refer. [personal comment: no there weren't, not it wasn't...these people are obviously starting to lose it completely...]

The police were then called again last night to view the disaster that
was left by your friend Alaryyk on the patio upstairs.  This is completely
unacceptable and very disturbing.  The safety of these people is being
jeopardized by your inactions in allowing Alaryyk to continue to stay in
your suite and harass the other tenants of the property.

We have filed a police report and will be proceeding with a restraining
order.

As for the rent, it is your responsibility to have the rent to us by the
end of today.  You can surely get to the bank to withdraw the required
amount if your cheques are not ready.

Please call me when the money is ready to be picked up.

Thank you
N.

***
What???  This is ENTIRELY MADE UP.  Alaryyk was asleep in bed with me all night last night.  You and the other tenants are now creating “disasters” and trying to blame them on my fiancee to ruin our lives?!?!
No harassment has gone one since Alaryyk’s crisis was resolved, and the authorities and our lawyers are being contacted immediately.
I am under doctor’s orders to stay in bed, please do not cause me so much stress that my surgery for endometriosis results in my uterus rupturing.
STOP THIS INSANITY!!!!!!
***
The Teresan Gas bill came.  The total amount due is $188.80 and is due
on December 29, 2009.

Please advise when you have a cheque payable to my name for pick up.

Thank you
N.

***
The cheques did not arrive on time, but Alaryyk had enough cash to pay…
***
Scars,
As you are our tenant, we will only deal with you.  Please advise me directly if we can pick up the rent money and what time this can be done.
N.
***
Scars,I did not hear back from you yesterday in regards to your obligations to pay your rent on the day that it is due understand that your cheques from your bank are not ready, but I too bank with VanCity and know that other arrangements could be made to ensure your obligations as a tenant are met. I request that you either attend to your bank and obtain a temporary cheque which they can issue or in the alternative, prepare a draft in the amount of the rent payable to me for today.Please advise when the cheque is ready to be picked up.N.
***

Hi N.,

I checked myself into the Fairmont Hotel Vancouver for a few nights to escape the harassment of the upstairs tenants (when I went back quickly to grab a few essentials, they immediately started throwing objects at my front door).
I found the new eviction notice posted on the door, which states that the tenant has 5 days to pay unpaid rent to cancel the earlier eviction date.  Thus, I will be placing a cheque or money order in my mailbox tomorrow for $900, giving me until the 15th of January to move out (the notice was given on Dec. 16, therefore Dec. 21 = exactly 5 days).

Let me know if you have a problem with this,
Scars

***

Hi N.,

There is a money order for you for $900 in my mailbox.

***

Dec 23, 2009

Scars,
A reminder that the Teresan Gas bill is due December 29.
Please advise when a cheque in the amount of $188.80 is available made out under my name (as the bill is under my name) for pick up.

N.

***

would you accept an electronic money transfer so that i can avoid paying fees for a money order? (VanCity is closed until the 29th and my cheques STILL haven’t arrived).  It would be instantaneous…more like direct deposit than dealing in cheques, that’s what they do at the new place I’ll be moving into and it has saved landlord and tenants much hassle.

***

I do not feel comfortable with that option.  And I know for a fact the VanCity is open today and tomorrow.  Maybe they will issue you a temporary cheque.  Otherwise, cash.
N.

***

My lawyer feels that I have been greatly overcharged for hydro considering the larger size of the other suites, and there is nothing about the gas bill in the lease than I signed (which is riddled with spelling errors).  She will be in touch with you after the holidays.

***

Your suite is the only one with a gas stove therefore the only one requiring gas.  I remind you that the bill is due December 29, failing which results in expedited eviction.  If you care to review the bill, please let me know and arrangements will be made.
N.

***

As I said, and will say for the last time, my lawyer will be in touch after the holidays.

***

Scars,

We received a telephone call from a woman claiming to be your new
roommate.  She was very upset as she was supposed to meet you and us
at the suite to sign a contract with us.  She said that you had given
her a key, which no longer worked.

Please advise if you have made such arrangements with someone and if
you have changed the locks to the suite.

N.

***

That was the result of a home invasion when one of my keys was stolen (but luckily not a key to this suite, but a key to my old place in Winnipeg).  You might want to consider heightened security in the future for any new tenants.  It was incredibly terrifying and she (and a man who appeared to be her pimp) promised that “they would be back”.

Please tell this woman and her pimps to stay away if they call again.  I made a police report and a few of my belongings that they touched but didn’t take are being dusted for fingerprints.
Funny that this home invasion occurred the night that I returned from my little vacation at the Fairmont…

***

This woman new not only your name but she said that she is the girl
that C. met in your suite one evening when he was there repairing
the wall.  She had C.’s cell number.  She said she was the one you
had asked to move in with you and C. had said that if she wanted to
move in she required to fill in an application with us so that we
could do a background check.  Something about being a homeless person
for the last 3 months and you had invited her to move in with you.
She said that the key you had given her did not work and she was very
upset.  She said she was going to call you and that’s the last we
heard from her.  We did not keep any of her information/
Please advise if you changed the locks to the suite without our
knowledge and approval.
N.

***

Yes, she stayed here for one evening, and I kicked her out when she started talking about crack and heroin use.  She stole my UPass and a key off of my keychain, and then came back to conduct a home invasion with a well-known pimp.  No lock change, just a lucky break that she took a key from Winnipeg.  Are you believing a hooker and her pimp over me now?  I’m sure the Vancouver Police would be happy to verify my report if you want to give them a call.

***

The police have been notified about your compliance in giving this woman information about my whereabouts, which puts my safety at great risk, as I told the offenders that I would be leaving this location on Christmas Day.  You can be expecting a call from them.

***

Reminder that the Teresan Gas bill is due by the end of business today.

N.

***

Is that supposed to be some kind of threat?
MY LAWYER WILL BE IN TOUCH ***AFTER*** THE HOLIDAY SEASON.

***

…and you certainly screwed yourselves over by giving “1&^% E. 10th Ave.” as “landlord’s primary address” on your eviction notices.  This would render them null and void, but I can’t wait to get out of this suite, which should be, and probably will be condemned because of the shotty workmanship and code violations.  Is this a tax evasion scheme?  You do work for the CRA, right?  If it isn’t condemned by City Hall Inspectors, I would recommend seeking new tenants of lesser intelligence before your financial situation blows up in your face.
Not a threat, just a friendly piece of advice.

***

Period of silence!!  December 29 – January 4

***

Scars
We would like to schedule an inspection of the suite for Sunday, January 10, 2010 between 3:00pm – 8:00pm.
Please advise of your availability.

***

I will be out of here on January 7th.  I will leave my keys in the mailbox, and the security system will be removed.  I may be back to check my mail between the 7th and 15th as my Canada Post redirect has not yet gone through.  Thus, feel free to let yourselves/the city anytime on the 10th.

***

I contacted the city about the health and safety violations in the suite at this point, hoping they could “inspect the suite” first…

***

Subject: RE: On-Line BUILDING COMPLAINT FORM

Hi.  I have forwarded your concerns to your district property use
inspector.  Just for your information, the basement suite you are
currently occupying is illegal.  I  checked our data base for a business
licence (property rentals including basement and secondary suites need a
business licence)  to rent out the basement suite and  I didn’t find
any.

Thank you.

Arlene Tio
Support Staff

City of Vancouver
Licences & Inspections, Property Use Branch

***

Scars,

This inspection is to view the suite for any damage you may have
caused during your tenancy.  If you choose not to be present during
the inspection, photographs will be taken and damage will be withheld
accordingly.

Nandia

***

The rental of this house is an illegal operation.  City Hall and Residential Tenancies are both now aware of this, and your criminal operations will be shut down promptly.  I will also not hesitate to bring this situation to the attention of the media.  With the Olympics coming up, illegal rentals are a rather hot topic.
I would not “choose to be present” at the time of your “inspection” without a police escort, and as the officers I know are not big fans of CRIMINALS, I will do you the favour of choosing not to be present, and as I said, I will see you in court.
END OF COMMUNICATION.

And, indeed, I will see these FUCKTARDS in court.

“Letters of Complaint: The Art of Getting What You Deserve as a Human Being” – Letter #6

First, what I was complaining about!

Attention:  _____ _____ (me)

As per our conversation of earlier tonight, November 4, 2009,  this is written notice that the landlord, _____ ________, will require to enter the suite on a daily basis in order to repair the wall behind the washer and dryer and the wall in the washroom which are both covered in mold,  as well as to tend to the repair of the washer and dryer unit.

Entry will be required on weeknights after 5:00 and weekends during the day.  If other service people are required entry into the suite for repairing the washer and dryer, this may be done at a time that is convenient to the repair person, which may be during the day on a weekdays.  I will be accompanying any repair person required entry into the suite.

You will be receiving a telephone call from me advising you that I will be entering the suite.

____ ________

Hi ______,

Alright, you may enter the suite tonight after 10:13pm (Friday, November 5, 2009).  I would appreciate if you waited until tomorrow to do so, as I did not sleep at all last night after the accusations you threw at me and your use of intimidation tactics – I could really use some rest.  You may enter the suite tomorrow (Saturday, November 6, 2009) during the day (please clarify what hours qualify as “daytime”;).  Please telephone me before you enter the suite, I am extremely busy with my graduate studies and teaching duties, and weekends are reserved for quiet studying and prep time.  Please also advise me of the length of your visit, and if loud noise will be involved.

Also, as my lawyer has advised me that this does not qualify as an “emergency repair situation” under the BC Residential Tenancies Act, therefore I must receive 24 hours advance notification each time my suite is entered.  If you wish to dispute this, a Dispute Resolution Officer’s Order must be delivered to me by registered mail.  He also advised me that you cannot make any restrictions on guests who visit my suite, or stay overnight, thus, the threats you made last night about having Chris removed from the suite with the assistance of police violated the law.  In addition, my lawyer explained that the lack of a safe back entrance to the property violates section 10.1 of the Act (“quiet enjoyment clause”;), which gives tenants rights to reasonable privacy, and freedom from unreasonable disturbance.  Tenants must be compensated for their loss of quiet enjoyment, and I expect us to be able to agree upon a reasonable compensation settlement for the following situations in a timely manner: someone smoking crack and watching me as I slept, and vagrants hanging out on the property during the day, peering in windows and using drugs and alcohol.

There are several other code violations in the suite, including several exposed loose wires, the electrical outlet that is only a centimetre away from the main electric heating panel, and the exposed pipes behind the mirrors on the far side of the suite.  Furthermore, my faulty smoke alarm was never replaced, and a cabinet was never installed in my bedroom to cover the electrical panel there.

I am not at fault for the black mold growth – I noticed it about 2 weeks ago and then had a severe medical crisis – I can provide you all of the medical documentation you want to verify this – I had to take a week off of work for medical leave, and I did not appreciate your comments about me making this story up last night, which actually qualifies as a Human Rights Violation.  (Section 3.5 of the BC Residential Tenancies Act; Section 10 of the Human Rights Code).

The house was built in 1902 and, as you told me, was renovated by others not known to you – considering the other corners they cut (ex/ using one screw instead of 3 to install the fire alarm) – I would not be at all surprised if they also failed to take care of a long existing problem with mold behind walls.

Furthermore (see section 9.1 of BC Residential Tenancies Act), “ongoing repairs that continually disrupt a tenant make tenancy less valuable and the tenant is entitled to reduced rent while this work is underway.  The landlord and tenant can agree in writing to a temporary rent reduction, or the tenant can submit and application for dispute resolution asking for a rent reduction.”  (I will pursue this avenue if we cannot agree on a reduction amongst ourselves.)

Please bear in mind (section 14.2) as well – “If a landlord has breached a material term of the tenancy agreement, the tenant could decide to end the tenancy without giving full notice.”

I am confident that we can deal with this matter following the conditions of the Act, but if any violations occur, I will be forced to involve my lawyer, legal advocate, and a Dispute Officer.

All Best,

______ ______

Result: My former landlord’s “random” entrances to my suite (when I refer to intimidation tactics, I am referring not only to his abusive speech and 300 lb., menacing behaviour, but when he found that there was black mold in the suite, his response was to rip a closet door off the wall with his bare hands and hurl it across the room, while muttering comments about I had somehow caused this mold growth, and was lying about being busy and sick.

Instead of the landlord, a seemingly afraid repairman arrived a few mornings later at 9 am.  Turns out that said landlord had used a leaking, old hose to attach the washing machine to its water supply, and furthermore there was no drain in the floor (in a basement suite).  Problems with the dryer had resulted from an overfull lint trap, hidden at the back of the machine.  Duh, but I had never been shown where it was, and had never used a machine before that did not have a lint trap at the front – these were very cheap appliances.  The repairperson seemed quite concerned for my safety and his, and told me that he would tell the landlord that a blown fuse had caused the dryer to stop working, this little white lie that would avoid a temper tantrum acted out by the landlord, directed at one or both of us.

The landlord’s wife wrote me an e-mail “hoping to restore our positive landlord/tenancy relationship”, but by that point I was done, and would have left the property, which they constantly reminded me was theirs, regardless of the eviction notice received December 1st, that indeed stated I had “put the health and safety of all tenants at great risk” by “creating” this black mold.

I read the B.C. Residential Tenancies Act in its entirety after the closet door incident.  I do not have a lawyer or legal advocate, but had discussed the situation with a dispute officer briefly on the phone.  I will be getting a free lawyer from “Pivot”, a local agency that provides excellent professionals for “low-income” people like myself, when I take these slumlords to court.  I guess I am saying -

***We are living in a time when we do not HAVE human rights, but have to TAKE them.  This is absurd, but is a reality, and I encourage all of you to fight for the rights that you are indeed supposed to HAVE, but may not even know about unless you do your own research.  Still, they are there, in the letter of the law, so please, TAKE them into your own hands and refuse to be abused by slumlords, or anyone else***

“Letters of Complaint: The Art of Getting What You Deserve as a Human Being” – Letter #3


Aeroplan Number: ___ ___ ___

September 22, 2008

Aeroplan Centre

P.O. Box 7737 Station Terminal

Vancouver, BC

V6B5W9

Dear Sir or Madam:

I am writing this letter after recently realizing that my Aeroplan points have been erased.  I am requesting that they be reinstated, as a medical condition has prevented me from traveling over the past several years, causing my account to become dormant.  Furthermore, I did not receive any notification about Aeroplan’s new policy regarding the erasure of points when a client’s account remains “inactive” for a period of twelve months.

I have been a frequent Air Canada customer in the past, and will continue to be in the future, now that I have recovered from serious illness.  If necessary, I would be more than happy to provide documentation from my physician, and/or a record of my hospitalizations.

I appreciate your understanding, and look forward to traveling in the coming months and years.

Thank you,

______ _____

___ ___ ___

Result: Aeroplan miles reinstated, albeit after a very long delay – enough miles to travel to any destination in North America!  Wherever shall I go…

early piece on medicalization…

Medicalization: Benefit to Health or Medico-Scientific Colonialism?

Alarryyk

November 30, 2006

This paper considers the concept of medicalization within the context of several themes: 1) the human ‘moral experience’ of health and illness; 2) the scientific construction of disease; 3) social control of human patterns of behaviour; and 4) human rights-based approaches to health. At stake in the concept of medicalization are competing viewpoints about the essence of human existence. Medicalization refers to the process of everyday activities and behaviours becoming ‘pathologized’ and stripped of their contextual meaning by medical or psychiatric diagnosis and classification (Kleinman and Benson, 2006). It is important for social researchers to critically examine the power-relations of the key stakeholders of the process of medicalization in the context of globalization. Ballard and Elston (2005) argue that there is room for resistance and a possible ‘demedicalization movement’ against the imperial tendencies of the global health industry but such arguments must be examined in terms of results. The World Health Organization (2001) predicts a coming global ‘crisis of mental illness’ comprised of what are known as ‘common mental disorders’ and the potential for the disempowering of billions of sufferers through medico-scientific colonialism exists beside the possibility of social change.

Introduction

We are at a time in human history when tough decisions need to be made to ensure the continuing survival of our species and our ecosphere. This is a time when scientific knowledge and technologies offers the promise of creating humane living conditions for all and offer the release from needless suffering for billions. The problem is that the ownership of scientific knowledge and technology are in private hands—a fact that undermines its ability to affect positive social change. Medicalization, or the conceptualization of human life processes in medico-scientific terms, is a case in point. On the one hand, the medico-scientific identification and classification of human health/illness could greatly benefit aging populations in the industrialized Western nations and may help to improve life expectancy and quality of life in underdeveloped regions; however, on the other hand, since medico-scientific knowledge about human health/illness and life processes is privately owned, it must serve as a means to an economic end for the global health industry (McMichael, 2004). The challenge facing humanity with regards to medicalization, and the ‘commodification’ of human health (Coburn, 2006), is not to be fooled by human-rights discourse that advocates health care restructuring across the globe. Such restructuring guarantees easier access to new markets for the global health industry but guarantees nothing in terms of improving population health.

Health, Illness and Human Experience

The ‘medicalization of everyday-life’ strikes at the heart of our conceptions of what it means to be human. Purportedly objective medico-scientific discourse of subjective states of mind and body tend to alienate human experience within categorical descriptions and definitions. Kleinman and Benson (2006) argue that the patient’s ‘moral experience’ of health/illness has to be considered in medical diagnosis and treatment (Kleinman and Benson, 2006). At issue is that folk/cultural/ethnic knowledge and experience of health and illness can be a key part of the construction of meaning by a group or society of human beings. Whereas the universal, rational categories of disorder and illness exemplified in such compendia as the Diagnostic and Statistical Manual (DSM) of the American Psychiatric Association (APA) can erase such meaning by considering biology outside the social, cultural and spiritual context in which the patient exists. The definition of mental disorder contained in the DSM-IV-TR is illustrative of how the APA has tried to remain as objective, detached and a-theoretical as possible while simultaneously casting a shadow over their entire enterprise:

“[mental disorder is] a clinically significant behavioural, psychological syndrome or

pattern that occurs in an individual and that is associated with present distress (e.g. a

painful symptom) or disability (e.g., impairment in one or more important areas of

functioning) or with a significantly increased risk of suffering death, pain, disability, or

an important loss of freedom. In addition this syndrome or pattern must not be merely an

expectable and culturally sanctioned response to a particular event, for example, the death

of a loved one. Whatever its original cause, it must currently be considered a

manifestation of a behavioural, psychological, or biological dysfunction in the individual.

Neither deviant behaviour (e.g. political, religious, or sexual) nor conflicts that are

primarily between the individual and society are mental disorders unless the deviance or

conflict is a symptom of a dysfunction in the individual, as described above”

(DSM-IV-TR, 2000:xxxi).

The APA’s definition ignores causal factors as indicated by the sentence that starts ‘whatever its original cause’ and mentions culture only in passing without offering a definition. Moreover, the APA seems to ignore its own cultural bias when its DSM-IV checklist diagnoses a major depressive disorder as starting after two weeks of grieving (DSM-IV-TR, 2000:354). Western societies like the US and Canada may have developed a cultural expectation of mourning as taking place for no more than two weeks, but many other societies and cultures can have mourning periods that last years. As Kleinman and Benson (2006) argue: “Instead of a checklist, what clinicians want to get at in the explanatory models is what really matters for patients, their families, and for the clinician as well: a combination of cultural and personal meaning” (Kleinman and Benson, 2006:835). Seen in this light, even suffering can be valuable and has meaning. Moreover it should not be immediately dulled by pharmaceutical intervention, according to a checklist, but used instead as an opportunity to reflect on the life processes of the individual vis-à-vis society. For example, if a widow in Latin America mourns longer than two weeks over her husband’s ‘disappearance’ it does not follow that the problem is with her individual biology. Rather, her grief could better be explained as resulting because of living in a society that permits its citizens to be eliminated for political reasons. Yet if she is individualized and categorized and given a diagnosis of major depression, the opportunity to critically examine social factors is obscured by her ‘responsibility’ for her defective biological processes.

Scientific Construction of Disease

In addition to diminishing cultural meanings of health/illness, medico-scientific discourse about life-processes tends to increase the overall amount of illness/disease or disorder by creating new and ever increasing typologies. The problem begins with the mediation of human experience by categories of rational science (Foucault, 1965), is compounded by the commodification of health and health-services (Coburn, 2006), and is articulated by trans-national pharmaceutical and insurance companies, the medical and psychiatric professions—the most powerful stakeholders in the global health industry (Oldani, 2004). The individual with a health concern is recast into a ‘consumer’ of health related knowledge, products and services rather than retaining her identity as a human with some interference of wellbeing. The health industry expands its markets by the creation of new illness/disorder categories (Moynihan and Cassels, 2005). Two examples are shyness and women’s menstrual mood swings. Shyness became social anxiety disorder (SAD) and menstrual mood swings became a dangerous disorder known as pre-menstrual dysphoric disorder (PMDD) (DSM-IV-TR, 2000). Clearly people had been dealing with these as ‘normal’ life challenges for millennia but within the last 20 years these life processes have been medicalized and treatments are now available by prescription.

Some theorists argue that this conception of humans as “thralls” to a monolithic health industry is simplistic and one-sided (Ballard and Elston, 2005). Yet as Marx (2002) argues: those who control the means of production also control the means of production of knowledge. The ‘resistant’ consumer cannot control the production of knowledge about her own ‘condition’ and can at best influence how the discourse takes place with involvement in lobby groups and activism. The actual knowledge is produced by health industry primary stakeholders and, despite the consumer’s possibility of access to new services or acquisition of a Parsonian ‘sick role status—which offers some reduction in personal responsibility in exchange for compliance with treatment—these ‘gains’ require a ‘net-loss’ in the self-determination of the individual. At best these strategies should be seen as negotiations regarding the terms of compliance with the social control of medicalized deviant behaviour.

Social Control of Patterns of Behaviour

The medicalization ‘movement’ is increasing with globalization. In a 2001 report entitled Mental Health: New Hope, New Understanding, the World Health Organization argues that by the year 2020 the world will be host to a ‘global crisis of mental illness’ comprised largely of depression and anxiety disorders (WHO, 2001). As the process of ‘economic modernization’ or ‘development’ leaves a trail of broken and failed states in its wake, potentially billions of people are now ‘at risk’ of developing a mental illness. The WHO’s (2001) report opens with a rejoinder and reminder to all nations about the human right to health including ‘appropriate’ mental health care. It offers an analysis of the current conditions of health care systems globally and makes policy recommendations that advocate stockpiling psychotropic medications—to combat the crisis of mental illness—creating more treatment facilities and advocating the institution of national mental health policies globally (WHO, 2001). Since 2001 the WHO’s policy and health care restructuring goals have been facilitated by attaching them to IMF and WB loans as borrowing conditions and national health policies must satisfy WTO stipulations (Gordon, 2004).

The rapid change of living conditions associated with globalization and its increasingly neo-liberal policies creates conditions where a majority of humans may be depressed or anxious about their future. Add to this the projected release of the fifth edition of the APA’s DSM in 2010 and its expected huge increase in disorder categories and what emerges is a tremendous opportunity toward increased profitability because of new markets and infrastructure for the global health industry. An attendant concern is the potential for the reshaping of human lived experience on a massive scale. The DSM reinforces individual responsibility for health/illness and shifts the focus away from social conditions and, as mentioned above, obscures causality, making it easier to treat a dissatisfied population with psychotropic medication rather than admit the possibility that social relations need to change. A marginalized population of depressed and anxious persons may find it much harder to offer an organized resistance to globalization due to having their concerns or symptoms medicalized. Medicalization is part and parcel with the commodification of all areas of human existence inherent in the economic globalization project.

Ballard and Elston (2005) point to the ‘demedicalization’ of homosexuality in the 1970s as evidence that medicalization may not be proceeding as “inexorably and inevitably” as previous theorists believed and offer it as an example of resistance (Ballard and Elston, 2005:239). However, these theorists do not enter into a discussion of the process of medicalization and psychiatrization involved in the evolution of the DSM. Although homosexuality was dropped as a disorder category in the DSM-III, largely as a result of social pressure from the gay liberation movement, the new manual also bowed to pressures from the global health industry (Kutchins and Kirk, 1997). The review board of the DSM is made responsive to health industry pressure by its admission of MDs and professionals who have known ties to pharmaceutical trans-nationals and also to insurance and government interests (Kutchins and Kirk, 1997). The DSM-III featured a new diagnostic system and classes of disorders that lent itself better to the needs of insurance companies—in 1980 the major funding bodies of mental health care in the US—and practitioners who were faced with a broader spectrum of complaints due to community versus institutional care (Kutchins and Kirk, 1997). The liberation of homosexuality from its previous status as a psychological or behavioural disorder came at the expense of other previously socially inert categories: “the greatest expansion occurred among the children’s disorders, an area relatively neglected previously compared to adult disorders” (Kutchins and Kirk, 1997:45). Additionally, unlike homosexuals most ‘disordered people’ do not exist as, or indeed think of themselves as, a community thereby limiting their ability to resist medicalization. As Zola (1993) argues:

“While most minority group members grow up in a recognized subculture and thus develop certain norms and expectations, people with chronic diseases and disabilities are not similarly prepared. The nature of their experience has been toward isolation. The vast majority of people who are born with or acquire such conditions do so within families who neither have these conditions nor associate with others who do. They are socialized into the world of the ‘normal’ with all its values, prejudices, and vocabulary. As one generally attempts to rise out of one’s status, there is always an attempt to put this status in some perspective. The statements that one is more than just a Black or a woman, etc., are commonplace. On the other hand, where chronic illness and disability are concerned, this negation is almost total and is tantamount to denial. Proof of successful integration is embodied in such statements as ‘I never think of myself as handicapped’ or the supreme compliment, ‘I never think of you as handicapped’” (Zola, 1993:167).

So unlike many disordered people, the individual homosexual found it liberating to discover that being gay in-itself is not grounds for depression, anxiety and isolation due to the discovery of a vocal community of like-minded people. Through activism the gay community de-listed their sexual preference from the DSM and constructed it as a lifestyle choice. But the discovery of a gay community was also an economic opportunity for the health industry because although homosexuality was delisted as a deviant behaviour, it is now a medico-scientific category with its own attendant market. In the case of people with depression or anxiety disorders, the likelihood of successful resistance movements is slim due to their tendencies to isolate themselves and the deterioration of socialization skills due to isolation—depression and anxiety are not lifestyle choices.

Ballard and Elston (2005) claim that the medicalization process is multidirectional and that the patient or consumer has a hand in driving the process by creating need for categories and treatments, as in the case of chronic fatigue syndrome (CFS) (Ballard and Elston, 2005). While coordinated action of a community of CFS sufferers may have resulted in recognition of CFS as a disorder, the ‘consumer’ is still limited to the official narrative of the disorder and the ‘approved treatment’ if she wants access to any benefits that may be attached to disorder/disease or sick-role status. If she would prefer to treat her CFS with meditation and exercise (i.e. choose her lifestyle) rather than with painkillers and anti-depressants it may be hard for her to convince a doctor, acting as gatekeeper to social services or benefits, that she really has the disorder. Her needs result in a choice that could then subsequently disqualify her for benefits (Coburn, 2006). If resistance is seen as a suffering human’s ability to reconcile herself with dominant medico-scientific narrative accounts of her body and comes at the expense of her own ability to define her treatment then this form of resistance is fundamentally disempowering. It may be a short-term adaptive strategy that confers limited temporary benefits but it is one that undermines her long-term coping skills and retards her growth as a person.

The control of treatment choice in exchange for disorder or sick-role status is the economic aspect of social control involved in the medicalization and psychiatrization processes. More overt forms of social control related to medicalization and psychiatrization have been documented since the 1960s. Foucault (1965) and Szasz (1974) both argue that the psychiatric profession has from its inception served a primary role in controlling socially unacceptable or deviant behaviour. Until the 1970s psychiatrists practiced mainly in custodial institutions and patients could be placed in care for indefinite periods of time and often for reasons that with hindsight seem questionable. Since the 1970s, psychiatric treatment has shifted to outpatient treatment in the community, with the subsequent increase in types of aberrant behaviour mentioned above, but within the last several years key thinkers have been pushing for a re-institutionalization of the behaviourally deviant (Martelli and Cottino, 2006). In Italy, the first country to de-institutionalize the mentally ill, a movement was beginning to emerge wherein ‘service users’ were having input into their treatments but unfortunately, due to the fact many psychologically disordered people are already disempowered socially, this movement seems to have been killed in its infancy by the more powerful interests representing the re-institutionalization movement (Martelli and Cottino, 2006). Perversely, the re-institutionalization movement is driven by appeals for the human right to ‘appropriate’ care and treatment of mental disorder.

Human Rights Based Approaches to Health

Ironically the human rights based approach to health advocacy may ultimately be the pathway for increased social control and surveillance of behaviours inimical to the goals of global economic development—including those of the global health industry. The ‘crisis of mental illness’ forecast by the WHO is said to be largely made up of ‘common mental disorders’, and in many areas of the world including modern industrialized nations such as Canada, depression and anxiety may be an appropriate response to the rapid deleterious changes of the neo-liberal policies that drive economic globalization (WHO, 2001; Coburn, 2006). Yet due to medico-scientific construction of depression and anxiety as potentially dangerous behaviours (Szasz, 2003), this normal human response to an increasingly hostile world is pathologized. Additionally, since human rights to health care and treatment services are negotiated through international treaties and WB and IMF loan conditions (Gordon, 2004), a vast potential for human-rights abuses exists within the implementation and re-structuring of health care programs across the globe.

The most powerful players in the game, the pharmaceutical and insurance companies, construction and engineering firms (hospital construction and maintenance) and the international professional organizations like the APA stand to gain in profit, prestige and power, while the ‘consumers’ of their diagnoses and products stand to lose their ability to resist. A diagnosis of even a common mental disorder carries with it the stigma of disbelief (i.e. a labour organizer with a history of mental illness is easily discredited) and a perceived dangerousness that is more often a danger to the ‘consumer’ than to her society (Szasz, 2003). The ‘human right to health’ was negotiated by various international institutions like the UN and WHO in good faith but has been hi-jacked by the needs of international capital. As Coburn (2006) argues “the wants of the wealthy trump the needs of the poor” (Coburn, 2006:67). Medico-scientific discourse conceptualizes and reinforces human experience in terms of the individual, which is why it goes hand in glove with the other more familiar consumer goods and services industries. Alternative understandings and conceptions of health and illness could lead to a critical analysis of the organization of society. This would be a financial negative from the standpoint of trans-national industries because it could lead to a change in the conception of the ‘good society’ to one based on quality of life (or moral experience) rather than on quantity of goods possessed (material satiety).

Conclusions

So, while serious steps need to be taken to critically examine our emerging global society and the power relationships contained with in its organization, this is not to say that medico-scientific classification and construction of disease is without benefit to humanity. It is rather a warning that medicalization is a process that is dangerous if undertaken without adequate sensitivity to the cultural needs of ‘consumers’ of health and illness and attention to the unequal distribution of benefits accrued. All humans should have an equal right to equal health but unfortunately under the free-market conditions of global capitalism do not share this right in practice. We should be wary of human-rights discourse around health if it does not require a fundamental overhaul of the social relations of global capitalism. Because, although medico-scientific advances in genetic research could unlock the cures for many of our most devastating human illnesses like cancer and HIV/AIDS, as we have seen in practice with regards to AZT in Africa, as long as ownership of the medico-scientific knowledge and technology is in private hands, only those with the money will be able to access the treatments.

Additionally, forcing disorder categories and pharmacotherapy onto populations that may be experiencing psychological turmoil due to the imperializing tendencies of global economic policies and practices is simply a form of scientific colonialism of the inner world of human beings. It also limits their ability to effectively criticize or resist economic and medico-scientific hegemony. While it may not be cost effective for HIV/AIDS treatments to become widely available in Africa or other centres of the AIDS epidemic, the extremely cheap and readily available first generation anti-psychotics and anti-depressants—affectionately nicknamed ‘chemical straitjackets’ (Whitaker, 2004)—make good economic sense from a productivity standpoint. These drugs make people more compliant and less resistant thus could guarantee an uninterrupted labour supply in countries experiencing the epicenters of the WHO’s predicted pandemic of common mental disorders.

Therefore the burden falls not only to social researchers, it falls to humanity as a whole to start a reevaluation process whereby the terms of human existence and wellbeing can be examined. The social relationships governing all aspects of living must be evaluated in terms of how they forward the wellbeing of all humans and increase the quality of life. This is a project not likely to pass easily into public consciousness and debate yet it is one that must be undertaken from a standpoint of the quality of lived experience and of species survival. The processes of global economics and medicalization degrade both the physical and mental environments to the point where conditions supporting the WHO’s predictions could soon hold globally. In order for humanity to create a groundswell powerful enough to force this situation to change, meaning must be constructed from this experience and value re-assigned to the experience of challenging life-processes. In short we must redefine the meaning of human lived experience.

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